Frequently Asked Questions

Everything you need to know about shopping with Runner.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Returns are free for domestic orders via our online portal.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own or using our 'Fit Finder' tool for personalized recommendations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' via Klarna and Afterpay.

Are your materials sustainably sourced?

Runner is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner only with Fair Trade certified factories.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email with a tracking number and a link to our live tracking page to monitor your delivery status.